Client Access Hours for Food pickup:
9 am - 11:45 am Monday through Friday
Phones are answered:
9 am - 5:00 pm Monday through Friday
(after which we regularly check for messages and return phone calls. Please note we may not be able to return your call the same day, but typically within 24 hrs)
Office Hours:
9 am - 5 pm Monday through Friday
(NO weekends or stat holidays)
Food Banks Canada
Inquiries, concerns or complaints
Food Banks Canada is committed to providing excellent service. We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. Click on the link below to connect:
foodbankscanada.ca/about-us/get-in-touch/
To share a concern or complaint please contact the Food Banks Canada’s Customer Experience Hotline at 1.877.280.0329 or email complaints@foodbankscanada.ca.
Contact us
Please fill out the form below and give us between 24-48 hours to respond to your inquiry. We appreciate your patience in getting back to you. If you need to reach us sooner, please call us at 519-767-1380 between the hours of 9am-4:30pm Monday through Friday. If we're currently busy on another call, please leave a message and we'll get back to you as soon as possible (Please note that phone calls and emails are answered during the week Monday through Friday and not on weekends).